UX Researcher - Exchange, Trading Experience

UX Researcher - Exchange, Trading Experience

Hong Kong, Hong Kong SAR Product Management & Product Design – Product Management / Full-time / Hybrid

Apply for this job Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
We're looking for a UX Researcher who understands both design excellence and trading. You'll be embedded in a product team that obsesses over craft, where your research directly shapes trading interfaces used by professionals worldwide. This isn't a typical research role removed from the product. You'll need design literacy to evaluate interface quality, trading knowledge (or curiosity) to speak credibly with power users, and research rigor to uncover insights that drive decisions

What Makes You Different - Design-Literate

• You can evaluate design quality, not just gather feedback on it
• You distinguish between surface preferences and fundamental usability issues
• You're comfortable in Figma, analyzing prototypes, and giving actionable design feedback
• You understand information hierarchy, cognitive load, interaction patterns, and visual design
• You've seen research directly improve product design, not just validate assumptions

What Makes You Different - Understand Trading

• You're genuinely curious about trading and eager to become a domain expert
• You're a quick learner who can speak credibly with professional traders after onboarding
• You recognize that researching professional tools requires different approaches than consumer apps
• You're willing to learn trading concepts (order books, limit orders, technical indicators) hands-on
• You appreciate power users with high expectations – you've researched for them before

Job Responsibilities

• Design and run research studies (interviews, usability tests, surveys) to understand trader needs and behaviors
• Evaluate design quality through heuristic reviews, usability testing, and expert evaluations
• Translate findings into compelling insights that shape product decisions and improve UX
• Partner with designers to test prototypes early – help ship better products faster
• Present research to cross-functional teams and build empathy for users across the organization
• Establish research operations, recruit participants, and build best practices

Job Requirements

• 3+ years UX research experience (fintech, SaaS, or complex B2B products preferred)
• Strong understanding of design principles and ability to evaluate interface quality 
• Excellent analytical and communication skillsPortfolio/case studies showing research impact on product design
• Curiosity and learning agility – you can become a domain expert quickly
• Bachelor's in HCI, Psychology, Design, Cognitive Science, or related (or equivalent experience)

Life @ Crypto.com   Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.      Are you ready to kickstart your future with us?    Benefits   Competitive salary  Medical insurance package with extended coverage to dependents  Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.   Work Perks: crypto.com visa card provided upon joining    Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.   About Crypto.com:   Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.   Learn more at https://crypto.com.    Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.   Personal data provided by applicants will be used for recruitment purposes only.   Please note that only shortlisted candidates will be contacted.

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us. Apply for this job When applying, mention the word CANDYSHOP to show you read the job post completely.